I’ve been lucky to live in the same city for over 40 years. When I need parts, supplies, or the occasional odd tool, I have a list of go-to places. I don’t always choose the cheapest or the closest—I go where I’ve had good experiences, often with a particular person.
You probably know the type—the parts guy who doesn’t just hand you what you asked for but takes the time to explain. Maybe he talks a little too long, but if you listen, you’ll learn something that saves you time, money, and frustration.
RPI has taken some heat over the years for not allowing just anyone to inject our products. Yes, the right equipment and experience are essential—but those can be bought. What’s harder to find is someone who genuinely enjoys what they do.
Think of Flo from the Progressive commercials. Why do people like her? She’s an insurance nerd who loves her job. Her energy gives you confidence because she’s not just informed—she’s enthusiastic about helping.
That’s exactly the kind of attitude we look for in an RPI Group company. Equipment and expertise matter, but it’s the people who make the difference.